> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alertdog.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Am I Not Receiving Notifications

> Set up monitoring but not receiving any notifications?

Unable to receive notifications is usually due to one of the following three reasons. Please check in order:

<Steps>
  <Step title="Check if notification channel was created successfully">
    Open the notification channel management page, click test to see if you can receive a test message. If you receive the test message, it means the addition was successful, proceed to step two.

    If you did not receive the test message, follow the [tutorial](/en/notification-channels/introduction) to re-add the notification channel until you successfully receive the test message.

    <Frame caption="Notification Channel Test Button">
      <img src="https://mintcdn.com/alertdog/bXuPlP4_SUkQmfmU/images/faq/notification-test-button.png?fit=max&auto=format&n=bXuPlP4_SUkQmfmU&q=85&s=3fba7109b0a842fd5d858327878da278" alt="Notification channel management page showing test button location" width="1433" height="657" data-path="images/faq/notification-test-button.png" />
    </Frame>

    Test message example:

    <Frame caption="Test Message Example">
      <img src="https://mintcdn.com/alertdog/bXuPlP4_SUkQmfmU/images/faq/test-message-example.png?fit=max&auto=format&n=bXuPlP4_SUkQmfmU&q=85&s=2f4b014ba95b606ee359a2a08e540224" alt="Notification channel test message example" width="788" height="82" data-path="images/faq/test-message-example.png" />
    </Frame>
  </Step>

  <Step title="Check if monitoring configuration is correct">
    Open the monitoring list where you're not receiving notifications, confirm that the monitoring status is enabled.

    <Frame caption="Confirm Monitoring Status">
      <img src="https://mintcdn.com/alertdog/bXuPlP4_SUkQmfmU/images/faq/monitor-status-enabled.png?fit=max&auto=format&n=bXuPlP4_SUkQmfmU&q=85&s=5c6ce0d38cfd587f888125c5d445af2f" alt="Monitoring list page showing monitoring enabled status" width="1434" height="722" data-path="images/faq/monitor-status-enabled.png" />
    </Frame>

    Click the edit button, open the monitoring configuration page to check if the monitoring configuration is correct.

    <Frame caption="Check Monitoring Configuration">
      <img src="https://mintcdn.com/alertdog/bXuPlP4_SUkQmfmU/images/faq/monitor-config-edit.png?fit=max&auto=format&n=bXuPlP4_SUkQmfmU&q=85&s=eed0aefd918273fd9c7718b277dc43bc" alt="Monitoring configuration edit page" width="1438" height="1114" data-path="images/faq/monitor-config-edit.png" />
    </Frame>
  </Step>

  <Step title="Contact Support">
    If you have confirmed that the notification channel was created successfully and the monitoring configuration is correct, but still cannot receive notifications, please join the official Telegram group to contact customer service: [https://t.me/alertdog](https://t.me/alertdog)
  </Step>
</Steps>